FAQs
Got questions? See below for some of our frequently asked questions. If you have additional questions, please reach out to us via email.
Why should I hire a professional media service?
Simple: You don’t have the time.
Top-producing agents know that smart delegation is non-negotiable—especially with specialized work like photo, video, and digital marketing. Yes, creating media is more accessible than ever, but today’s buyers and sellers expect premiumquality. We’ve seen agents spend thousands on gear trying to DIY, only to realize the process is slow, frustrating, and still can’t match professional results.
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As a Realtor®, your true value is in selling—building relationships, securing listings, and serving your clients at the highest level. Every hour you spend shooting, editing, or troubleshooting equipment is time you’re not generating revenue.
Focus on what you do best, and let us handle the visuals that make your listings stand out.
What is your turnaround time?
Your media will be delivered within 24-48 hours or less.
How do I download my listing media?
You can download all your media from the download page in your Roombiance account. You’ll also receive a completion email with a link once your order is ready.
Please note: payment is required before downloading.
Why choose the Unlimited Photography Package over the Basic?
The Unlimited package delivers multiple angles of every room, making sure every detail is covered.
No more follow-up questions like “Do you have another angle of the kitchen?” or “Is there a clearer view of the backyard?” You’ll have a full set of images from every perspective—because we’d rather give you more than you need, not less.
I’d like to book you for a shoot, how do I do that?
The easiest way to book our services is to click Book Now », select your services, and schedule directly online.
If you have questions or would like us to prepare an estimate, our preferred method of communication is text message.
And of course, you’re always welcome to call or email us anytime.
I’d like to cancel or reschedule.
Please email us at hello@roombiance.com as soon as possible, and we’ll help you out! If a shoot is canceled or not ready upon our arrival, a fee will apply. You can also reschedule online under your account Login, if it’s more than 24 hours before your scheduled time.
What services do you provide and what are your prices?
Click here for Prices & Services.